Engaging Members Through Retirement Products: A Guide for Credit Unions

Two women sitting at a desk planning over paper

In today’s increasingly complex financial landscape, planning for retirement can feel overwhelming—especially for younger generations who often don’t know where to start. This knowledge gap presents a valuable opportunity for credit unions to attract new members by positioning themselves as trusted financial wellness partners, offering guidance, education, and tailored solutions to help them build a secure future.


By offering a wide range of useful retirement products and services, credit unions can foster deeper connections, improving engagement, retention, and acquisition all while serving their mission of improving members’ financial lives.


Understanding the Modern Member's Retirement Needs

Soaring healthcare costs, the unpredictability of inflation, increasing life expectancies, and the ever-present concerns about the future of social security have created uncertainty around what retirement will look like in the decades to come. Traditional retirement plans, once deemed sufficient, may no longer align with the evolving needs of the contemporary retiree. This misalignment presents an opportunity for credit unions to help fill the void.

The Value of Engaging Members through Retirement Products

By simplifying retirement planning and providing clear, actionable guidance, credit unions empower their members to make informed financial decisions with confidence. This commitment to member well-being strengthens trust and reinforces the credit union’s role as a reliable financial partner.

As members grow their savings and investments, they not only secure their own financial futures but also contribute to the credit union’s long-term stability—driving asset growth and reducing default risks.

Key Retirement Products and Services Credit Unions Can Offer

To effectively cater to members' needs, credit unions can offer a diverse range of retirement products:

  • Traditional IRAs: These tax-advantaged accounts are staples in retirement planning, offering members a way to save and get tax deductions.

  • Roth IRAs: While contributions are after-tax, the growth and withdrawals are tax-free, providing another avenue for members to strategize their retirement savings.

  • SEP IRAs: Tailored for the self-employed or those running small businesses, these allow for larger contributions, adapting to their unique earnings patterns.

  • Specialized savings accounts: Beyond IRAs, offering savings accounts specifically designed for retirement can be a draw, especially with competitive interest rates.

  • Annuities: By offering a guaranteed stream of income in the future, annuities can provide members peace of mind.

  • Retirement investment funds: Catering to varying risk profiles, these funds can help members grow their savings by investing in diverse portfolios.

  • Retirement planning workshops and seminars: Education can empower members by demystifying retirement planning and providing actionable insights for members.

Digital Integration and Accessibility

In today’s digital landscape, convenience and accessibility are more important than ever. Here are a few digital forward strategies that make retirement planning more accessible.

  • Retirement calculators can play a key role in helping members visualize their savings journey and set achievable goals.

  • With most individuals engaging primarily through mobile platforms, integrating retirement planning tools into mobile apps is essential. This ensures members can easily monitor and adjust their retirement accounts anytime, anywhere.

  • Webinars and digital workshops provide flexible, on-demand learning opportunities for tech-savvy members. Meanwhile, AI-driven chatbots and virtual financial coaches - either web or mobile-based - offer real-time guidance, ensuring members have instant access to financial support whenever they need it.

Consistent Retirement Planning

Saving for retirement is a continuous process, which can lead to sustained member engagement if your credit union proves itself as a valuable partner. Annual reviews of retirement planning can be an essential touchpoint, facilitating necessary adjustments in line with life's unpredictable turns and evolving financial ambitions.

The path to retirement, with its many twists and turns, can be daunting. But credit unions, armed with the right products, services, and a genuine commitment to member welfare, can make this journey smoother. Ovation’s comprehensive financial wellness platform (formerly known as Paperwork) helps credit union members plan for retirement through:

  • Personalized guidance via educational modules and interactive chatbot technology

  • Secure document storage for crucial estate planning documents and retirement information

  • A dashboard of all financial accounts in one place

For more information about how Ovation helps members plan for retirement, schedule a free consultation today.

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